Return Policy

Last updated: 2/12/2026

At Fresiq Retail, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return subject to the terms outlined below.

1. Return Eligibility

Items are eligible for return if:

• The return request is raised within 7 days of delivery
• The product is unused, unwashed, and in its original condition with all tags attached
• The product is in its original packaging
• The product received is damaged, defective, or different from the description

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, altered, or damaged by the customer
• Items without original tags or packaging
• Items marked as "Final Sale" or "Non-Returnable" on the product page
• Products returned after the 7-day return window

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Email us at support@fresiq.net with your Order ID, product details, and reason for return
• Attach clear photos of the product (and any defect/damage, if applicable)
• Our team will review your request and respond within 2-3 business days

4. Return Shipping

• If the return is due to a defect or error on our part, we will arrange for a free pickup or reimburse the return shipping cost
• For all other returns, the customer is responsible for the return shipping charges
• Products must be shipped back within 3 days of return approval

5. Refund or Exchange

Once we receive and inspect the returned item:

• If approved, you may choose a refund to your original payment method or an exchange for a different size/product
• Refunds are processed within 5-10 business days after approval
• Exchanges are subject to product availability

6. Contact Us

For any return-related queries, please reach out to us: